ORDER PROCESSING
Our normal processing time is 3 to 5 business days. **Please allow 7 to 10 business days of processing during HOLIDAY SEASON and SALES. We will update time frames if there are any changes.
Days and hours of operation are from Monday to Friday, 9am to 6pm. We are closed on Saturdays & Sundays as well as during Federal Holidays. If order is placed after business hours processing time will begin on the next business day.
SHIPPING/RETURN POLICY
U.S. Domestic orders are shipped via the United States Postal Service (USPS) & UPS. Once order has been processed and ready for pickup, an email will be sent out with tracking information. Tracking information cannot be sent before the order is processed.
We are committed to our customers’ satisfaction, however due to the nature in creating our products in small batches without tons of preservatives, we cannot accept returns or offer refunds on OPEN/USED products.
We will accept returns on unused/unopened products up to 7 days after it has been received. A refund will only be given on the cost paid for the products, shipping charges cannot be refunded once items leave our facility. Products ordered cannot be exchanged once they have been shipped, a refund will be issued after product has been returned. We are not responsible for shipping fees on returned packages.
LOST/DAMAGED PRODUCTS
We are not responsible for lost or stolen packages. Please ensure the correct address is given at the time the order was placed. If tracking is showing that it was delivered and you didn’t receive it, contact the mail carrier to file a claim. This is because we do not have any additional information beyond what you see on your tracking history.
UPS Customer Service – 1-888-742-5877
USPS Customer Service – 1-800-275-8777
PRODUCT CONCERNS /RECOMMENDATIONS
If you are unsure of which product to purchase or have any concerns regarding skin sensitivity or medical issues, we are more than happy to discuss your needs and provide recommendations. Shoot us an email before making a purchase or you can write us on any of our social media platforms